An assistant that books, reschedules and cancels medical appointments without staff involvement.
- Service
- AI chatbot
- Industry
- Healthcare
- Technology
- Conversational AI, Automation, Scheduling integration
- Visit site
- Visit site
Context
The medical center received appointment requests every day through messages and calls. The front desk spent much of its day on repetitive work: confirming times, moving appointments and logging cancellations.
What I did
- Designed conversation flows to book, cancel and reschedule appointments.
- Connected the chatbot to the specialists' real availability.
- Defined clear hand-offs for cases that need a person.
Outcome
Patients manage their appointments at any hour, and the front desk focuses on in-person care.